FAQ

Bed linen, towels, wifi, electricity and water consumption and final cleaning are included in the price of your stay.

Hotel service at Belcasa Hotels includes rubbish collection, daily fresh towels - if required - and toilet paper replenishment.

Check-in is possible from 15h until 18h. Arriving later than 18h is also possible. Please inform the reception about this, so the late check-in procedure can be passed on.

Check-out is possible from 9am until 10am.

We have a limited number of private parking spaces a few 100m from our hotel. Reservation is recommended.

A maximum of 2 pets up to 10kg are allowed in our hotel.

We ask an extra charge of € 10/night per pet.

A few 100 metres away there is a closed garage for bicycles, which can be used for FREE, only for our guests. Please let us know on arrival that you have bicycles with you, and the receptionist will do the explanation.

We have city bikes available. These can be reserved on request.

1st day = € 15
Additional day= + € 5/day 

Don't feel like lugging around a baby bed and/or chair? 

Let us know in advance, and we will provide it in the accommodation.

• Cot: € 10/night 
• High chair: € 5/night 

Towels and sheets are provided.

• Beds are made
• Daily towel service

If it is not possible to check in during opening hours, please inform us on the day.

There is a possibility to retrieve the keys in a safe after 6pm. 

The instructions will then be given by the receptionist on duty. 

When making a reservation you have the choice between a refundable and a non-refundable rate plan.

I have chosen the flexible rate and wish to cancel

If cancelled or modified up to 14 days before the arrival date, no fee will be charged. 

If cancelled or modified after that, or if you do not show up (no-show), 100% of the stay will be charged. You will be charged a prepayment of the total price within 14 days before the arrival date. 

If the reservation has already been paid the full amount will be returned to the account.

I have chosen the early bird rate - non-refundable and wish to cancel

In case of cancellation, modification, or no-show, the full amount of the stay must be paid and is in no case refundable.

The payment of the total price will be charged at the time of making the reservation.

Direct payment

When choosing a direct payment, you have the option of making a bank transfer or a payment using the payment platform Mollie.

In case the customer chooses a flexible rate and makes a direct payment, the full amount paid will be refunded in case of a cancellation of the reservation.

Credit card as guarantee

You provide a credit card as a guarantee. 14 days before arrival, we will send you an email with a link to the payment platform Mollie. You then have 2 days to make this payment. If we do not receive the payment after sending 2 reminders, the reservation will be cancelled.